This website is operated by Creative Plastics and powered by Joomla!. The following Terms and Conditions apply to the relationship between Creative Plastics and our customers, both this site’s users and walk-in customers.
At all times, any reference to ‘we’, ‘us’ or ‘our’ throughout the following Terms and Conditions, and this website, refers to Creative Plastics.
At all times, any reference to ‘you’ or ‘your’ refers to our users/customers.
The below Terms and Conditions govern the use of the Creative Plastics website. By engaging in our service, you’re assumed to have read and understood these Terms and Conditions – and are therefore bound by these Terms and Conditions, at all times, whilst interacting with our brand.
Our Service
Creative Plastics creates customised fabricated pieces and provides laser or router cutting. We specialise in acrylic, polycarbonate, ACM and high density foam. We’re all about high quality products with exceptional finishing and unsurpassed customer service.
If you’d like to chat about any of our pieces, ask us about creating your own custom piece, or anything else, get in touch with us by emailing: info@creativeplastics.com.au
We reserve the right to refuse service to anyone, at any time, if we deem him/her to be misusing our service, or using our service in an unlawful manner.
Furthermore, we reserve the right to make alterations to our service, products or prices, at any time, without notice or consequence.
Quotes
Creative Plastics specialise in custom fabrications and cutting services. These services vary greatly according to your needs. If you require custom fabrications or cutting service, or bulk quantities of any of the products you find on our website, please send us an Enquiry via email: info@creativeplastics.com.au
We will respond with an itemised Quote for you. Any Quotes supplied by Creative Plastics are valid for 30 days from the date of issue.
Orders
Once you know which pieces/services you would like from our website, place them in your shopping cart by clicking the “Add to cart” button on each product you’d like to purchase. Once the products are in your cart you can begin our secure checkout process.
During checkout, please create a Creative Plastics account with us. Creating an account lets us get to know you better so we can make future orders much quicker for you. An account also allows you to keep track of your order history.
During the checkout process we’ll also collect certain details for you (see our Privacy Policy for more information). We’ll ask for these details only when necessary to deliver our service to you. After your order is complete, you’ll receive a confirmation email from us. If you don’t receive this email, or if any details are incorrect, please contact us immediately.
Payment
All prices in our store are listed in Australian Dollars (AUD).
We use PayPal as a payment method on our website as it is one of the safest options available on the internet. Note that you don’t need a PayPal account to checkout and pay with PayPal. PayPal accepts all major credit and debit cards: Visa, MasterCard, Maestro and American Express.
We also accept Electronic Funds Transfers into our account. Please note that your order will not be processed until the funds have cleared into our account.
We can’t be held responsible for any delays in payment clearance and we can’t ship orders until we have received payment in full. We also can’t promise the availability of your desired stock if payment doesn’t clear or can’t be made for any reason.
Cancellation
Please double check your order before finalising the checkout, because once your order is confirmed, we’re unable to accept cancellations. We’ll be happy to assist you in any way we can in the selection of your items.
Postage
Creative Plastics ships orders Australia wide.
All of our products are made to order. Please allow three weeks for your order to be completed, before postage.
Once your order has been shipped, Creative Plastics cannot accept responsibility for loss or any damage to your package. Please note that Creative Plastics can not be held responsible for postage delays that occur after your order has left our care.
Shipping options include careful packaging of delicate items, and Australia Post or Courier delivery. Prices are determined by the weight and packaging requirements of your order, in line with Australia Post and Allied Couriers estimations.
Please select your preferred postage service at the checkout. Once your order has been shipped, Creative Plastics cannot accept responsibility for loss or any damage to your package.
Please allow the shipping time-frames stated above before contacting us about your order. Your order won’t be replaced before these shipping times have lapsed. If your order has not arrived after these times, please contact us at Creative Plastics and we’ll do our best to help.
Returns, Exchanges and Refunds
Creative Plastics cannot take any responsibility for lost or damaged mail once it has left our care. We also don’t offer refunds or exchanges on custom orders.
Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly before it’s sent.
If your item arrives damaged please contact us within 48 hours with your order number and photographs and descriptions of the damage exactly as they have arrived to you. We’ll assess damage on a case-by-case basis and it’s at our discretion to determine whether an item can be returned and replaced on the basis of damage. Furthermore, we’ll refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.
If your order is deemed as having been damaged in transit, in most case we will provide you with a replacement where possible. Your initial item must be returned to us in an un-used condition, including all original masking and packaging. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.
Please retain proof of postage until we have confirmed your replacement has been processed.
We reserve the right to refuse returns if they don’t meet the conditions above.
If your order is incorrect for any reason, please contact us within 48 hours with your order number and photographs and descriptions of what you have received.
Promotions
From time to time we may offer promotions including, but not limited to, discount codes, vouchers or giveaways.
These promotions will only be valid for specified periods, and any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits.
We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence. Vouchers won as part of promotional competitions are not valid with any other offer, and are applicable to purchase prices only (excluding shipping costs).
Product Information
We take care to ensure that the images and descriptions of our products are accurate. We can’t, however, be liable for differences in colour or appearance that may be attributed to variations in calibration of your computer monitor or handheld device as compared to the final colour of our products.
If you have any questions about products you’re interested in, and wish to get more information or photographs before placing your order, please contact us at info@creativeplastics.com.au and we’ll do our best to assist you.
In addition to this, due to the nature of the materials used, they may differ slightly from product to product or batch to batch. Any variation that may exist in colour, appearance or otherwise, is not considered a fault and unavoidable.
Product Care
Please take note the following care instructions to ensure the longevity of your high-end Creative Plastics products.
We suggest placing your Creative Plastics items out of reach of children to ensure the best care for them. Many items are delicate and must be handled carefully.
We don’t offer a warranty period for any of our products. We encourage you to follow all product care guidelines listed here, in the product description, or that accompany your product, and to take all reasonable precautions to ensure the long-life and quality of your items. Please contact us at enquires if you require any further information regarding the long-term care of your particular product.
Intellectual Property
All of the designs, images, photographs, illustrations, logos, text, HTML code or other intellectual property that has been made available on our website or throughout our social media, is the copyright material of Creative Plastics and remains our intellectual property at all times.
This content may not be reproduced, re-published or disseminated in whole or in part without the express consent of the authors and copyright owners at Creative Plastics. The use of our intellectual property in relation to any business or for the advancement of any commercial venture, or otherwise, is strictly forbidden.
Action may be taken against any person or persons who is found to be misusing our intellectual property.
Links to Third Party Websites
On occasion we might provide links to third party websites throughout our website or social media channels.
Following any third party links is at your individual discretion and we don’t assess or police these services or their policies and practices. You should always read the policies available before you engage in any third party service.
We will not be held liable for any loss, damage or otherwise that may occur through the use of any third party links.
Social Media
Creative Plastics uses social media channels to update our customers about our brand, our products, and our promotions.
We encourage everyone to join us on these platforms. If you do join us on social media, please be aware that we have specific standards of conduct and behaviour.
We welcome all kinds of comments and thoughts – supportive, opposing, critical, etc., as long as they’re made in the spirit of constructive and civilised dialogue. Please use polite language.
Please do not re-post our images without permission. Any image re-posted from our website or social media must be credited to us. We may refuse access to our social media for any person that repeatedly misuses our images.
Feedback
We are always keen to hear people’s thoughts and feedback about our products and service. We reserve the right to publicly display any feedback shared with us – the feedback may be displayed on our website or via our social media channels.
If your feedback is shared by us, this will only ever be done using your first name and state where you live, or using your social media handle (i.e. account name).
If you don’t wish for us to share your feedback, please notify us.
Privacy
Any personal information that is provided to us throughout your visit to Creative Plastics via email, or via our social media channels, will be governed at all times by our Privacy Policy. This policy is available on our website and details how your personal information will be collected, stored and dealt with by us. Please make sure to read this policy before interacting with our service or providing us with any personal information.
Changes to Terms and Conditions
Creative Plastics is always evolving, and as such, we may occasionally make alterations to our Terms and Conditions. We reserve the right to make such modifications without notice or consequence.
Any changes to our processes and procedures that will affect our Terms and Conditions and therefore our customers, will be published on our website and will take immediate effect from their time of publication.
Whole of Terms and Conditions
This document comprises the whole of the Terms and Conditions that govern the use of the Creative Plastics website.
These Terms and Conditions are current as of October 2016. If you have any questions, concerns or simply require further information about Creative Plastics, please contact us at info@creativeplastics.com.au and we’ll do our best to assist you.
